Privacy
We take your privacy seriously and encourage you to read this Privacy Policy carefully. By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Complete forms on our Website (such as contact forms, consultation requests, or newsletter signups)
- Apply for job opportunities
- Register for a resident or property manager portal account
- Request technical support
- Participate in surveys or promotions
- Communicate with us via email, phone, or chat
Depending on your interaction with us, the personal information we collect may include:
- Name, email address, phone number, and mailing address
- Company name and job title
- Property information (for property owners, managers, or developers)
- Employment history, education, and professional qualifications (for job applicants)
- Login credentials for portal accounts
- Communication preferences
- Any other information you choose to provide
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device and usage patterns. This information may include:
- IP address and device identifiers
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on those pages
- Links clicked and actions taken on our Website
- Date and time of your visit
- Geographic location (city and country level)
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to enhance your experience on our Website, analyze usage patterns, and deliver personalized content. These technologies help us:
- Remember your preferences and settings
- Understand how you interact with our Website
- Improve our Website’s performance and functionality
- Deliver relevant content and advertisements
- Protect against fraudulent activity
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of our Website.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and respond to your inquiries, requests, and applications
- Communicate with you about our services, updates, and promotions
- Personalize your experience on our Website
- Analyze usage patterns and improve our Website’s functionality
- Develop new products, services, and features
- Protect against, identify, and prevent fraud and other illegal activities
- Comply with legal obligations and enforce our terms of service
- For any other purpose with your consent
How We Share Your Information
We may share your information with the following categories of third parties:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Website hosting and maintenance
- Data analysis and processing
- Customer service and support
- Email and communication delivery
- Payment processing
- Marketing and advertising
These service providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.
Business Partners
We may share your information with our business partners, such as technology vendors and property management companies, to offer integrated services or joint promotional offers.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your information.
With Your Consent
We may share your information with other third parties with your consent or at your direction.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:
- The amount, nature, and sensitivity of the information
- The potential risk of harm from unauthorized use or disclosure
- The purposes for which we process the information
- Whether we can achieve those purposes through other means
- Applicable legal requirements
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information provided at the end of this Privacy Policy.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: The right to request access to the personal information we have collected about you
- Correction: The right to request that we correct inaccurate or incomplete information
- Deletion: The right to request deletion of your personal information
- Restriction: The right to request restriction of processing of your personal information
- Portability: The right to receive a copy of your personal information in a structured, machine-readable format
- Objection: The right to object to our processing of your personal information
- Withdrawal of Consent: The right to withdraw consent where we rely on consent to process your information
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request in accordance with applicable law.
Children’s Privacy
Our Website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Third-Party Links and Services
Our Website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We recommend reviewing the privacy policies of any third-party services you access through our Website.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your country. By using our Website and services, you consent to the transfer of your information to countries outside your country of residence.
We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
If we make material changes to this Privacy Policy, we will notify you by email (if we have your email address) or by posting a notice on our Website prior to the changes becoming effective.
Specific Features and Data Collection
Resident and Property Manager Portals
When you register for and use our resident or property manager portals, we collect additional information necessary to provide these services, including:
- Unit or property identification
- Service preferences and history
- Payment information
- Support requests and communication history
This information is used to manage your account, provide requested services, and improve your experience with our platforms.
Job Applications
When you apply for employment with GRID COMMUNICATIONS, we collect information related to your application, including:
- Resume/CV and cover letter
- Employment and education history
- Professional qualifications and certifications
- References and background check information
- Any other information you provide in connection with your application
This information is used solely for evaluating your candidacy for employment and will be retained in accordance with applicable employment laws.
Analytics and Marketing
We use analytics tools and marketing technologies to understand how visitors use our Website and to deliver relevant content and advertisements. These tools may collect:
- Usage patterns and behavior on our Website
- Demographic information
- Interests and preferences
- Effectiveness of marketing campaigns
You can opt out of certain analytics and marketing technologies through your browser settings or by using the opt-out mechanisms provided by our analytics and marketing partners.